FAQ
Ordering
What are my payment options?
We accept all major credit cards, as well as Apple Pay and Google Pay.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.
Should the item(s) not work out, make sure to exchange for a preferred style or store credit.
Shipping
Free shipping for orders over $150
What is the cost of shipping?
For purchases under $150, there’s a $7 flat rate if shipping within within NY and NJ and a $10 flat rate if shipping to any other US state.
Where do you ship to?
As of now, we only ship within the continental USA. We hope to expand – Sign up for our emails or follow us on Instagram to get updates!
What is your shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How long does shipping take?
In most cases, expect your order to arrive within 3-4 days of your shipping confirmation email. However, please allow up to 10 business days.
If your order hasn't arrived after 10 business days, reach out to order@bebekangaroo.com and we'll help you out!
How can I track my package?
You will receive a tracking number in your shipping confirmation email.
